Last updated: February 06th, 2026 

This Privacy Policy explains how THEORY READING INDEX PRIVATE LIMITED (“Company”, “we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit or use www.theoryreading.in (the “Website”) and purchase our physical paper books (“Products”).

By using the Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect:

Name

• Email address;

• Phone number (if provided);

• Billing address (if required for invoicing/tax);

• Order details (Products purchased, price, date/time);

• Any messages you send to us (support requests, feedback).

1.2 Payment Information

Payments are processed by third-party payment gateways. We typically receive limited payment-related information such as payment status, transaction ID, and payment method type. We do not intentionally store full card numbers, CVV, or net-banking credentials on our servers.

1.3 Automatically Collected Information

When you use the Website, we may automatically collect:

• IP address;

• Device and browser information;

• Pages viewed, time spent, referring URLs;

• Cookies and similar tracking technologies (see Section 6).

2. How We Use Information

We use personal information to:

• provide and deliver Products (including shipping/dispatch and delivery updates);

• process payments and confirm transactions;

• communicate about orders, updates, and support;

• maintain and improve the Website and user experience;

• prevent fraud, unauthorized sharing, and security incidents;

• comply with legal obligations and enforce our Terms.

3. Legal Bases / Grounds for Processing

Where applicable, we process information based on:

• performance of a contract (to fulfill your purchase);

• your consent (e.g., optional marketing communications, cookies where required);

• legitimate interests (security, fraud prevention, service improvement);

• compliance with legal obligations.

4. Sharing of Information

We may share information with:

• Payment processors/gateways to process transactions.

• Service providers (hosting, email delivery, analytics, customer support tools) who process data on our behalf under appropriate safeguards.

• Legal and regulatory authorities if required by law, court order, or to protect rights and safety.

• Business transfers: if we undergo a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

5. Data Retention

We retain personal information as long as necessary to:

• provide Products and support;

• maintain business records (including accounting/tax);

• comply with legal requirements;

• and resolve disputes and enforce agreements.

Retention periods may vary depending on the type of data and legal obligations.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• enable core site functionality (e.g., session management);

• remember preferences;

• analyze traffic and improve performance.

You can control cookies through your browser settings. Disabling cookies may affect Website functionality.

7. Data Security

We implement reasonable technical and organizational measures to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on applicable law, you may have rights to:

• access and review your personal information;

• request correction of inaccurate information;

• request deletion of information (subject to legal/contractual limits);

• withdraw consent where processing is based on consent;

• opt out of marketing communications (if any) by using the unsubscribe link or contacting us.

To exercise rights, contact us using Section 11.

9. Children’s Privacy

The Website and Products are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us to request deletion.

10. International Data Transfers

Your information may be processed and stored in India and/or other countries depending on our service providers. We take reasonable steps to ensure appropriate safeguards are in place.

11. Contact / Grievance

THEORY READING INDEX PRIVATE LIMITED
Address: Sainik Colony, Sector-D, Greater Kailash, Jammu, PIN 180011, Jammu & Kashmir, India
Email: support@theoryreading.in

Phone: +918491079298

Grievance Officer: GURAV KUMAR

Grievance Officer Email: grievance@theoryreading.in

Grievance Officer Phone: +918491079298

Address: Sainik Colony, Sector-D, Greater Kailash, Jammu, PIN 180011, Jammu & Kashmir

We will acknowledge grievances within 24 hours and aim to resolve them within 15 days from the date of receipt.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date will be revised. Continued use of the Website after changes means you accept the updated Privacy Policy.